The whole system, module by module.

This is the long version. Ten areas, and what each one actually does on a normal working day — not adjectives.

01Bookings & calendar

The day view your front desk lives in

One screen that shows every chair, every stylist and every room at once, and lets you move things without picking up the phone.

Day, week and stylist views, colour-coded by service type
Drag an appointment to move it — the client is told automatically
Book the chair, the room and the equipment, not just the person
Buffer time per service so colour never eats the next appointment
Fit a walk-in into the gaps without rebuilding the day
Recurring appointments for the client who comes every second Tuesday
Waitlist that fills a cancellation automatically
Your own booking page, in Arabic or English, on your own link

02Zaina AI on WhatsApp

The assistant that answers when you can't

In every plan. She reads the message in whatever the client wrote — Kuwaiti Arabic, formal Arabic, English, or a voice note — checks the live calendar, and books it.

Books straight into the real calendar, so she cannot double-book a chair
Replies in the language and dialect the client wrote in
Understands voice notes, which is how a lot of clients actually message
Knows each client's history — "the same caramel as last time?"
Suggests slots that match when that client normally comes
Escalates to you when she is not certain, instead of guessing
Hands over immediately on health questions, complaints, or photos
Learns an answer once from you, then knows it forever
You can pause her at any moment from your own WhatsApp

03Clients

The file that makes her feel remembered

Everything about a client in one place, so any stylist can pick her up — not just the one who usually does her hair.

Colour formulas, developer volumes and processing times
Allergy and sensitivity flags that warn before booking
Full visit history: every service, every stylist, every dinar
Before and after photos on the card
Private notes only the team can see
VIP flag that routes her straight to you instead of the assistant
Birthday and win-back messages that send themselves

04Team & payroll

Rota, attendance and what everyone is owed

The part owners usually do by hand on a Thursday night, done as the work happens.

Publish the rota to their phones instead of the staff-room wall
Clock in and out, with hours totalled per person
Commission per stylist — by service, by product, or both
Tips split by whatever rule you actually use
Individual monthly targets each stylist can see herself
Leave and day-off requests without a WhatsApp thread
Per-stylist productivity: hours worked against revenue produced
Roles and permissions, so juniors cannot see the salon's finances

05Stock & retail

Colour and product, counted without counting

Stock that goes down as services are performed, so the shelf and the system agree.

Colour tubes deducted automatically per service and per formula
Professional stock and retail stock tracked separately
Low-stock alerts before you run out, not after
Purchase orders to suppliers, with cost tracking
Barcode-friendly stock takes
Retail sales attached to the stylist who sold them
Wastage and breakage recorded so the numbers stay honest

06Payments & money

KWD to the fils, and a close that balances

Built around how Kuwaiti salons actually take money, not adapted to it afterwards.

Record payments as KNET, Visa or cash (not a KNET gateway)
Split payments across two methods on one bill
Deposits for bridal, milcha and long appointments
Every amount in KWD to three decimals — the fils never round away
Refunds and partial refunds with a reason attached
Daily close in one screen: by payment type, by stylist, by service
Receipts that read correctly in Arabic, printed or on WhatsApp
Ready for VAT the day Kuwait introduces it

07Home service

The stylist who works at the client's house

A different job from a salon appointment, so it is handled as one.

Travel time built into the booking, not guessed
Minimum spend and travel fee set per area
Areas by name — Salmiya, Hawally, Jabriya, Bayan
Kit and product checked out to the stylist, then back in
Live tracking to the client's door
Payment taken at the house, into the same daily close

08Packages & loyalty

The reasons she books again

Prepaid packages, memberships and points, all drawn down automatically at checkout.

Packages: six blow-dries paid up front, counted down per visit
Memberships billed monthly with member pricing applied
Bridal packages that bundle trial, day-of and the party
Loyalty points earned and redeemed without a calculator
Gift vouchers with codes, tracked until redeemed
Referral credit when an existing client brings a new one

09Reports & branches

The five minutes a day that tell you where you stand

Numbers an owner can act on, and the same numbers per branch when there is more than one.

Revenue by day, service, stylist and branch
Service mix — what actually makes the money, not what feels busy
Retention: who came back, who has gone quiet
No-show and cancellation rates, per stylist and per service
Chair utilisation, so you know if you need another one
Consolidated view across branches, with per-branch drill-down
Export to Excel for your accountant

10Apps & languages

On the desk, in her hand, and in both languages

The same system wherever your team happens to be standing.

Web app for the front desk and the office
Mobile apps for iPhone and Android
A stylist-only view: her day, her clients, her numbers
Full Arabic and English, switchable per user
Genuine right-to-left — screens mirror, they are not just translated
Works across the GCC: local currency and working week

Every plan includes Zaina AI — 2,000 WhatsApp messages a month, then pay only for what you use.

Nothing here is an add-on.

Plans differ by how many staff you have and how many branches you run — not by which features get switched off. Zaina AI is in every plan, including the smallest one.

Pricing Book a demo